Shipping
1.1 Shipping Process:
We work with a dropshipping model, which means that products are shipped directly from the manufacturer to the customer.
Orders will be processed and shipped within 15-20 business days after payment is received.
We use reliable shipping services to ensure that products arrive safely and as quickly as possible.
1.2 Shipment Tracking:
We will provide a tracking number so you can track the status of your order.
Please note that there may be a brief period of time between the manufacturer's shipment and the availability of the tracking number.
1.3 Shipping Confidentiality:
Shipping is done confidentially and discreetly. The packaging will not contain any indication that the shipment is being made through dropshipping.
Free Shipping
2.1 We are pleased to offer free shipping on all orders, regardless of size or destination.
Returns and Refunds
3.1 Return Policy:
If for any reason you are not satisfied with your purchase, we accept returns within 7 days of receiving the order.
Products must be returned in their original and unused condition, with all original accessories and packaging.
3.2 Return Process:
To initiate a return, please contact us at moivakhome@gmail.com.
We will provide detailed instructions on how to return the product.
The return shipping costs will be covered by us.
3.3 Refunds:
Once we receive and process the return, we will issue a refund using the same form of payment used for the purchase.
Please note that the refund processing time may vary depending on the payment method and issuing bank.
Customer Service
4.1 If you have any questions or issues regarding your shipping or return, our customer service team is here to assist you.
You can contact us through customerservice@moivak.com.
We will strive to respond to your inquiries as soon as possible.
